Refund Policy

Preventio is operated by Fred ("Fred", trading as Preventio, "we", "us"). This policy applies to all paid subscriptions to the Preventio event security intelligence platform purchased at preventio.live.

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — including subscription renewals, calculated from the renewal charge date.

You do not need to give a reason. Briefings you already generated and downloaded remain yours; we simply end the paid access.

Refunds are handled by our payment provider, Paddle.com, which acts as Merchant of Record for all orders placed through Preventio.

To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or contact us via preventio.live/contact and we will raise the request with Paddle on your behalf.

Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider, typically 3–10 business days.

You can cancel a subscription at any time from the Billing page in your account, or through the customer portal link Paddle provides in your order confirmation email.

After cancellation you keep access until the end of the period you have already paid for; no further charges are taken.

The Free plan involves no payment and therefore no refund. You can stop using it at any time.

For anything related to billing, invoices or refunds, contact us at preventio.live/contact. Paddle also provides direct billing support for every order. Last updated: September 2026.